SHIPPING POLICY

Thank you for supporting Scentimental Candle Company!

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We’re excited to send a little light your way. Below you’ll find all the details about how we ship your candles safely and efficiently.

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Processing Time

All orders are hand-packed with care and typically ship within 3–5 business days. During peak seasons or special releases, processing may take a bit longer—but we’ll always keep you updated.

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Shipping Charges

Shipping costs are calculated at checkout and added to your invoice. Rates are based on your location and the weight of your order. We strive to keep shipping as affordable as possible while ensuring your candles arrive safely.

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Domestic Shipping

We currently ship within the United States. All packages include tracking, and you’ll receive a confirmation email with your tracking number once your order ships.

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Local Pickup or Delivery

If you're located near Oswego, IL, we may offer local pickup or delivery options. Check our website or contact us directly to see if this is available in your area.

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Lost or Damaged Packages

We take great care in packaging your candles, but if your order arrives damaged or goes missing, please contact us at Scentimentalcc@gmail.com within 7 days of delivery. We’ll work with you to make it right.

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Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for delays or losses due to incorrect or incomplete addresses.

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RETURN POLICY

Our return policy is designed to ensure your satisfaction. If you are not completely happy with your purchase, you may return it within 30 days for a full refund or exchange. Please ensure the item is in its original condition and packaging. For more details on how to initiate a return, please email scentimentalcc@gmail.com and we will respond within 24 hours.

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PAYMENT METHOD

I’m a payment methods section. I’m a great place to give your customers as many details as possible about how they can pay for your stunning products. Make sure your use clear language so they enjoy their online shopping experience and stay loyal!

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WHOLESALE INQUIRIES